Frequently Asked Questions (FAQ)

Are The Products Refundable Or Exchangeable?

We will make an exchange if the product delivered is faulty or the wrong product is delivered, by accident.

The returned product must come with its original tags, documentation and in the original packaging. We accept exchanges within 7 days after the customer receives the item. Before returning the product, please email us at online@natures-collection.com quoting your order number, your name and address, details of the product and the reason for return. We will then guide you on the procedure for goods return/exchange. Please do not return goods without first informing us, as sometimes only some technical advice is needed.

For returned goods, the customer will bear the return delivery charge to us and we will pay the delivery charge to send the exchanged item back to the customer. Please ensure that your package is insured and prepaid. The item is your responsibility until it reaches us. Goods returned should be in the same condition as when the complaint was first made or it will not be accepted for exchange.

An exchange is strictly for the same item. If the required item is “currently unavailable”, customers may

  • Request to be placed on the reservation list for the item
  • Or, request for a refund

Are There Any Potential Safety Risks Of Playing With The Soft Toy?

For each of our products, the recommended ages will be indicated. As some of the toys may have loose or hard parts, we recommend that you follow the ages stated to ensure safety of the child.

In order to ensure you pick a safe toy for a young child or toddler, try looking at our list of babyGund products.

babyGund has an extremely wide range of products ranging from plush toys to rattles designed specifically with a toddler in mind. This means the toys do not contain any plastic hard parts and are made from a super soft plush material. Safe to play with during the day and to cuddle to sleep during the night!

Can I Buy Customised Soft Toys?

Our customised plush toy service is set at a minimum order of at least 1,200 pieces.

If you would like to order customised plush toys, please fill up the form at https://www.natures-collection.com/custom-soft-toys-plushies/

Does My Soft Toy Come With Gift Cards Or Wrapping?

No, they do not.

However, you can purchase such add-ons at SGD $2.90 for an auto-inflatable balloon, and SGD $4.90 for a card.

As for gift wrapping, we are offering FREE gift wrapping services from now until 30th April 2019! Simply click on the gift wrapping add-on option after you have chosen a product. Do note that our gift wrapping services are only available for items 17 inch in size and smaller.

How Can I Pay For My Purchase(s)?

Our main payment modes are via Credit card, PayPal, SGD cheque and Bank wire. We accept major Credit Cards like Visa, American Express and Mastercard. Credit cards are processed through PayPal’s secure payment gateway. You do not need a Paypal account to make a credit card payment. Credit cards are the quickest, most efficient way of shopping with us as we are notified of your payment instantly and can start processing your order straight away.

Note:
a. Payment will be made in Singapore dollars (SGD)
b. Payment will be made to Being Kids Pte Ltd, the parent company of natures-collection.com

How Do I Wash My Soft Toys?

Be careful when taking care and cleaning your soft toys, as not all plush toys can be washed by machine.

For tips on how to clean plush toys, here is a guide on “How to Clean and Wash Stuffed Animals“.

How Long Will My Purchase Take To Ship/Deliver?

For orders within Singapore, courier delivery is estimated to arrive within 2 working days.

Overseas orders can take up to 15 working days.

How Much Does Delivery Cost?

We offer free local shipping within Singapore for orders above SGD $35. Local courier delivery services would be $8 for anything below SGD $35.

For worldwide purchases, we ship at a flat rate of SGD $16.

If you prefer to collect the purchase yourself, you can come down to our warehouse at 16 Kallang Place #05-01/02/03, Singapore 335196. We are open from 10am to 6pm on weekdays only, excluding public holidays.

What Is The Most Popular Character For Children Nowadays?

One of the popular characters we offer here at Nature’s Collection is Pusheen.

pusheen-350x200

Who Is Pusheen?

Pusheen is a cartoon cat who is the subject of comic strips and sticker sets on Facebook. Pusheen Cat was created in 2010 by Claire Belton and Andrew Duff for a comic strip on their website, Everyday Cute. The original comic strip series included characters modeled after Belton, Duff, their dog named Carmen, and Pusheen, a chubby gray tabby cat based on Belton’s parents’ cat. Her name stems from the Irish word puisín, which means kitten in Irish.

Why Pusheen?

Pusheen was one of the first set of Facebook stickers to be introduced in the Messenger App. Today, 15-20 million Pusheen stickers are used on Facebook daily. That helped greatly in spreading the virality of the character. Pusheen is a fat cat that is often depicted eating, laying down or doing other funny actions. The comics are accompanied by short, to the point statements as seen from the image below. This resonates strongly with the Millenial generation in using gifs/emojis as part of their everyday communication.

If you have any questions that remain unanswered, do feel free to fill up the form at https://www.natures-collection.com/contact-us/, and we will do our best to reply you promptly. Alternatively, you could call us at +65 6634 0602 or email us at online@natures-collection.com.